(1) Reservations may be made up to 30 days in advance (2) Each reservation may accommodate a maximum of 4 people. (3) A reservation fee of 100 THB per person applies. The reservation fee may be used only as a discount on food and beverages purchased during the reserved service session. (4) The person who made the reservation must present themselves to exercise the reservation entitlement within 10 minutes of the reserved time. If the person who made the reservation does not present themselves within the specified period, the entire Reservation will be deemed forfeited. (5) In the event of late arrival beyond the permitted period, failure to attend (No-show), or cancellation of the reservation, the store reserves the right not to refund the reservation fee, as such circumstances affect queue management and the rights of other customers. - If the actual number of customers who arrive within the specified period is fewer than the number originally reserved, the discount entitlement will be calculated based solely on the number of customers who actually use the service. Reservation fees paid for customers who do not attend cannot be refunded, exchanged, redeemed for cash, transferred, or used as a discount on behalf of another person. Example: If a reservation is made for 4 people and a reservation fee of 400 THB is paid, but only 3 people actually use the service, a total discount of 300 THB may be applied toward food and beverages. - If members of the same reservation do not arrive at the same time, those arriving later may still enter and use the service provided that they present their entitlement within 10 minutes of the reserved time. They may also use their individual 100 THB discount entitlement as usual. However, the service period will continue to be calculated from the original starting time of the table. The 90-minute service period will not be extended or restarted. - If a member of the reservation presents themselves after the specified period, that individual will be deemed to have forfeited their entitlement. The reservation fee paid for that individual cannot be refunded, transferred, or used as a discount on behalf of another person. (6) If you wish to change the reservation date or time, please notify us at least 48 hours in advance by calling 02-669-8996 or Email to gemmhouse@gmm-tv.com between 09:00 and 21:00. (The store reserves the right to permit one rescheduling only.)