Job Description

Provide Implementation, Training & ongoing support to customers in the UAE region & outside.

Duties and Responsibilities

Responsibilities of the Consultant include (but aren’t limited to) the following:

• Develop, implement and oversee Kick-Off to Go-Live project schedules for clients

• Configure initial settings for clients on TableCheck

• Design and deliver product training to clients and enable them to utilize TableCheck’s features fully & rapidly

• Be an expert on product features keep abreast of new feature launches and update team members

• Prepare User Guides & Manuals whenever needed

• Establish productive and professional relationships with key personnel in customer accounts with a focus on customer retention & improving customer satisfaction

• Conduct regular feedback sessions with clients

• Provide onsite & remote support to clients to solve issues in a timely fashion

• Liaise with Global teams to ensure brand consistency

• Perform ad hoc tasks as and when required

Working Hours

Weekdays 09:00 - 18:00

Qualifications/ Requirements

• Based in Dubai, UAE & should have a valid driver’s license and own vehicle

• Availability to travel within UAE and outside when required

• Proven work experience of 3-5 years as a Product/ Operations/ Support Consultant at a similar SAAS company or in Hotel/ Restaurant operations

• Prior working knowledge of global or local POS systems, and/ or knowledge of SAAS products in the Hospitality sector is a plus

• Willingness and ability to constantly learn & train others

• Solid customer service attitude

• Excellent verbal & written communication skills in English. The ability to speak French and/or German is a huge plus, Arabic is also preferred

Application

To apply, please send your resume to: recruit@tablecheck.com