- Photos are for reference only.
- Menu items are at net price, no service charge is applied.
- Self-pickup orders will be ready for pickup at Grand Café within 30 minutes upon confirmation of order and payment.
- Delivery service is available for orders of HK$2,500 or above. Delivery rates vary based on delivery locations:
□□ Free – within 15 minutes walking distance from the hotel
□□ HK$50 – Tin Hau to Sai Ying Pun
□□ HK$80 – Mid-Levels
□□ HK$120 – Fortress Hill to Chai Wan, Happy Valley, Kennedy Town
□□ HK$200 – Victoria Peak and Southern District
- Upon confirmation of order and payment, order will be delivered within:
□□ 45-60 minutes for areas between Causeway Bay and Central
□□ 60-90 minutes for other areas within Hong Kong Island
- Self-pickup/delivery orders for Kaetsu can be picked up/will be delivered from 12 Noon to 2:30 PM and 6 PM to 10 PM.
- Once an order is received, the hotel team will contact guests daily from 11 AM to 10 PM by phone for order confirmation and payment arrangement.
- Delivery service will be suspended when typhoon signal No.8 or above or a black rainstorm signal is hoisted. In this event, customers will be contacted to re-schedule delivery time.
- If delivery is delayed, postponed or cancelled due to traffic, weather or other factors, the Hotel shall not be liable for any loss or damage.
- Full payment must be made upon confirmation of order. Once confirmed, no alteration, cancellation or refund of the order is allowed.
- For any food allergies or intolerances, please notify the hotel team at time of order.
- The sale and supply of intoxicating liquor to minors under 18 years old is prohibited.
- The offer cannot be used in conjunction with any other promotions, vouchers or discounts.
- Guests can choose to enjoy 15% discount, earn either Asia Miles or World of Hyatt points for self-pickup service.
- Guests can choose to earn either Asia Miles or World of Hyatt points for delivery.
- Grand Hyatt Hong Kong reserves the right to amend the terms and conditions without prior notice.
- In the event of any disputes, Grand Hyatt Hong Kong reserves the right of final decision.