Réserver à Umenoi

Reservation call will be available between 15:00 to 17:00.
Except for Sundays and Mondays, which are regular holidays.*Open on public holidays on Mondays.

*We will be open only for customers with reservations in the evening.
*We are sorry, but we do not accept reservations or inquiries in person during business hours.

*Reservation changes and cancellations
Please note that a cancellation fee will be charged if you cancel your reservation two days or more prior to the scheduled appointment date.
(The same applies to schedule changes.)
Please contact us at least 2 days in advance to change the number of people or time of your reservation, and at least 5 days in advance to cancel or change the date of your reservation.
2 days prior to the reservation date: 50% of the reservation fee (1,650 yen x the number of guests for the reserved dish/seat only)
After 2 days, 100% of the cancellation fee (3300 yen x the number of guests for the reserved dish/seat only)

reservation required two days in advance.
*We do not offer other single dishes and desserts, on
the day.

We can Preparation of seats up to 8 persons per couple.

We ask that all guests refrain from smoking inside and outside of the restaurant during their stay.

Children under 12 years old are not allowed to stay in the restaurant even if they do not need to prepare meals.
(Infants and pre-school children are also not permitted.)

We ask that everyone who comes to the restaurant order their own meal.

We accept reservations by the hour, so if you arrive late, we may give priority to reservations for the next hour. Please understand this in advance. Please note that we may ask you to wait to be shown to your room even if you arrive early.

Please refrain from parallel parking in the parking lot, and other activities that may cause inconvenience to other guests.

If you like, use advance payment for online reservations. You can use our restaurant without having to pay on the day.(Receipt can be downloaded by yourself after visiting our restaurant.)

Reservation is confirmed by the auto-reply mail of reservation completion.
If you have entered your cell phone number and have not received an e-mail, your reservation may not have been completed.
Please check your communication status and try again.

<Reservations by phone>
In the restaurant: 2 days in advance
take-out eel rice box: 11:30: 1 day prior to the day of take -out
take-out eel rice box: at night 17:30, until 16:00 on the day of take-out
<Online reservation>
In the restaurant: Accepted up to 2 hours in advance if seats are available.
(Reservations for dishes other than eel can be made up to 2 days in advance)
take-out eel rice box:Reception on the day is as a follows.
the lunch time is until9:30am reception for take-out, on online.it's just 11:30am handing.
the dinner time is until15:30pm reception for take-out, on online.it's just 17:30pm handing.

Please make a reservation as early as possible because the eel may be sold out during the peak season.

* Due to the specification of the reservation system, please follow the steps below instead of the order from the top (as shown) when you make a reservation for take-out. Please follow the steps below to make a reservation.
(1) For take-out reservations, please enter the number of people per adult.
(2) After that, please select the menu and the number of take-outs, and then select the date and time.
Please choose the date and time.

The menu that is not displayed on the date you wish to make a reservation is a menu that is no longer available. Please try another date.

Demandes

We cannot accept cancellations or changes to the time or number of people on the day of reservation. Telephone support hours are from 15:00 to 17:00, excluding regular holidays. (Changes in number of people/reservation time up to 2 days before the reservation date/changes in date/time/cancellation up to 5 days before the reservation date) Cancellation fee on the day: 100% Cancellation 2 days in advance: 50%
If you have any allergies, foods you don't like, or requests for chairs or sunken kotatsu seats, please let us know in the request section. We may not be able to respond to same-day requests. Also, if the seating order has been decided for a meeting, entertainment, etc., please let us know the number of people in upper and lower seats. (If the only vacant seats displayed at the time of reservation are counter seats, you will not be able to select a private room.) If we are unable to accommodate your request due to the reservation status on the day, we will contact you.
・We ask that all guests refrain from smoking inside and outside the store during their stay.・We ask that children under 12 years of age refrain from using the facility, even if they do not need to prepare a meal. (We also ask that you refrain from bringing infants and preschoolers.)

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