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CHIKAE FUKUOKA
Notice from Hakata Ryotei Chikae 【General Information for Online Reservations】 ・For dinner reservations, the maximum stay is 2.5 hours from your reservation time. Staying beyond closing time is not permitted. ・We do not accept same-day changes to reservation time or number of guests. ・Please provide your phone number and email address. We may need to contact you for confirmation. ・Auto Reserve bookings are not accepted.
【Tatami Private Rooms】 ・Online reservations for tatami private rooms are available from 60 days to 4 days before the reservation date (until 12:00 PM). ・Only two rooms—Room 5 (4 adults) and Room 6 (4–6 adults)—are available for online dinner reservations. Children 12 years old or younger are not accepted in these rooms. ・If you wish to reserve other private rooms, please contact us by phone. ・Online reservations are limited to specific menu options. ・For kaiseki cuisine, all guests must order the same kaiseki course (equal to the number of guests). Vegan kaiseki may be reserved together with other kaiseki courses. ・If anyone in your party has allergies, please specify the details when reserving a tatami private room. Depending on the type of allergy, we may not be able to accommodate your request.
【Live Fish Tank Floor】 ・Lunch service is available only on Saturdays and Sundays. (Lunch is not served on national holidays that fall on weekdays.) ・Online reservations for the Live Fish Tank Floor: 【Sat/Sun Lunch】 Reservations open 30 days prior, starting from your desired time. (Example: If you want 11:30, reservations open at 11:30 exactly, 30 days before.) 【[Dinner】 Reservations open 60 days prior. 【[Hayafuku Gozen】 Offered only on weekdays in August, between 17:00–17:30. ・Reservations for the Live Fish Tank Floor are “seat only.” Please order your meal after you arrive. Therefore, on the “Menu Selection” screen, please choose the time slot for your preferred seating. (Seat selection buttons appear above the “Next” button.) Example: ○ Lunch: “13:30 Seat Reservation Course” ○ Dinner: “17:00 Seat Reservation” ・Even if remaining availability is shown, you may not be able to reserve for your party size. Please try selecting another time slot. ・Specific seat requests cannot be accommodated. ・Depending on the number of guests, you may be seated at two separate tables or tables that are not adjacent. Depending on reservation conditions, you may be seated at counter seats arranged side-by-side. ・If you arrive 15 minutes or more late without contacting us, your reservation will be treated as a no-show cancellation, and waiting customers will be given priority. Even if you contact us, delays may not be accepted depending on how busy the restaurant is. ・A limited number of children’s chairs and Bumbo seats are available. Please ask our staff if needed. ・Depending on congestion, we may ask guests who have finished their meal to vacate their seats. ・To change the number of guests or reservation time, please use the “Change” button in your confirmation email instead of canceling. If you cancel, it becomes a new reservation, and your desired date/time may no longer be available. ・Online reservation changes must be made by the day before.