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HINOKA
● Please be sure to check the cancellation policy. Cancellations made the day before or on the day of the reservation, as well as sudden changes in the number of guests after arrival, will incur cancellation fees (50% if cancelled the day before; 100% on the day). In cases where cancellation is due to illness on the day of the reservation, we may waive the fee if you reschedule within one week. Your cooperation in this matter is greatly appreciated.
● As our restaurant has limited space, please inform us in advance if you require a wheelchair, walking aids, or a stroller. Even if no prior notice is given, we will do our best to accommodate your needs; however, it may take some time to arrange seating or provide assistance. To avoid inconveniencing other guests, we kindly ask for your understanding and cooperation in managing these items yourself.
● Please note that we may not always be able to fulfill requests regarding seat assignments.
● If we are unable to reach you 15 minutes past your reserved time, we may have to treat the reservation as canceled. Therefore, please be sure to contact us if you expect to be late.
● For groups of 4–5 people, we highly recommend ordering an appetizer platter as a starter for each guest.
● For à la carte orders, a maximum of 5 adults per group is allowed. Reservations for 6 or more guests must be made as part of a set menu.