Welcome to Reserve at Sheraton Grand Taipei Hotel’s SUKHOTHAI Restaurant! Please read the following guidelines before making a reservation.
[Restaurant Operating Hours] Lunch: 11:30 AM – 2:00 PM Dinner: 6:00 PM – 9:30 PM Last serving times: 1:30 PM for lunch, 9:00 PM for dinner [Pre-order Dishes] Ratchada Volcano Pork Ribs ※ If you have food allergies or special dietary preferences, please inform the staff when making a reservation.
【Deposit Policy & Reservation Cancellation Notice】 To protect your rights, please note the following deposit and cancellation policies for both “Special Reservations” and “General Reservations”:
🔶 Special Reservations Definition: "Special Reservations" refer to bookings on holidays (e.g., Songkran Festival, New Year's Eve, Christmas, etc.), events (e.g., guest chef events, festive activities), or special restaurant menus (e.g., customized dishes). Procedures: 1. Deposit: Please refer to each restaurant’s reservation announcement. 2. Payment: A deposit must be paid by credit card at the time of booking. 3. Non-payment: If the deposit is not paid within the specified time, the system will automatically cancel your reservation. If you still wish to dine, please make a new reservation. 4. Cancellation after deposit payment: *(1) If canceled at least 72 hours before the dining date (inclusive), please contact the restaurant or use the reservation system to cancel. The full deposit will be refunded to the original credit card. *(2) If canceled less than 72 hours prior to the reservation date, or if the date/time is changed within this period, the deposit is non-refundable and cannot be rescheduled. Force majeure events (e.g., natural disasters) are excluded. (Example: For a reservation at 18:00 on July 10, canceling on or before 18:00 on July 7 qualifies for a full refund. Canceling after 18:01 on July 7 forfeits the deposit and rescheduling is not allowed.)
________________________________________ 🔷 General Reservations Definition: Any reservation that does not fall under the “special reservation” category. Procedures: 1. A credit card must be linked at the time of booking, but no payment is required upfront. 2. Cancellation within 72 hours before the reservation date will result in a cancellation fee being charged to the linked credit card. Force majeure events (e.g., natural disasters) are excluded. (Example: For a reservation at 18:00 on July 10, canceling on or before 18:00 on July 7 incurs no cancellation fee. Canceling after 18:01 forfeits the deposit and rescheduling is not allowed.) Cancellation Fees: • Main Dining Area (reservations for 4 or more guests): NT$500 per person • Window Seating (maximum 6 guests): NT$3,000 per table • Semi-private Rooms (maximum 12 guests): NT$6,000 per room • Private Rooms (maximum 13 guests): NT$8,000 per room
[Reservation Notes] Reservations will be held for 10 minutes only. Afterward, they will be released. Corkage fees for self-brought beverages: Wine Glasses: TWD 100 per glass Liquor and Other Glasses: TWD 50 per glass If you have food allergies or special dietary preferences, please inform the staff during reservation. Dining expenses of TWD 1,000 or more can offset 1 hour of parking, up to a maximum of 3 hours per vehicle. Discount Policy: Only one type of discount can be applied per reservation group, including vouchers, credit card discounts, or Sheraton Gourmet Cards. Example: In a group of 4, if 2 guests use vouchers, the remaining 2 must pay full price without applying other discounts. Special holidays and private rooms do not qualify for credit card promotions. Our guidelines ensure an excellent dining experience for every guest. Thank you for your understanding and cooperation.