If you do not arrive or contact us within 15 minutes of your scheduled booking time, your booking will be cancelled. If you are delayed, please message us via email only at sales@hakubapizza.com Please do not call us. Bookings of 4 people or less are subject to a 90 minute seating from your scheduled booking time. Bookings of 5 people or more are subject to a 120 minutes seating from your scheduled booking time.