Kitchen12 - Sheraton Grand Taipei Hotel
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ນະໂຍບາຍການຈອງ
Please read the following guidelines carefully before making a reservation.
【Business Hours】
｜**Breakfast:** 06:30 AM – 10:00 AM
｜**Lunch:** 11:30 AM – 02:00 PM
｜**Afternoon Tea:** 03:00 PM – 05:00 PM
｜**Dinner:** 06:00 PM – 09:00 PM
【Important Seating Notice】
* Seating is arranged by the restaurant. Specific seats cannot be reserved.
* Groups of 6 or more will be seated at separate tables.
* Reservations can be made up to **2 months in advance**.
* Please indicate in the notes if you require a highchair or children’s utensils. Children under age 5 are free but must still be included in the reservation headcount.
【Kitchen 12 Standard Pricing】 *(Subject to 10% service charge)*
**Breakfast (Tue–Thu):** Adult TWD 800 / Child TWD 400
**Lunch:**
* Mon–Fri: Adult TWD 1,490 / Child TWD 745
* Sat–Sun: Adult TWD 1,990 / Child TWD 995
**Afternoon Tea:**
* Mon–Fri: Adult TWD 990 / Child TWD 495
* Sat–Sun: Adult TWD 1,290 / Child TWD 645
**Dinner:**
* Mon–Thu: Adult TWD 1,590 / Child TWD 795
* Fri–Sun: Adult TWD 1,990 / Child TWD 995
*Prices not valid during themed events, national holidays, and special occasions (e.g., New Year’s, Lunar New Year, Valentine's Day, Mother’s Day weekend, etc.).*
* Group reservations of 10+ must guarantee 90% attendance.
(e.g., for 20 guests, at least 18 must attend)
* Weekend prices apply on national holidays and adjusted workdays.
* **Children’s Pricing Policy:**
* Age 0–5: Free
* Age 6–12: Charged at children’s rate
* Age 13+: Charged at adult rate
* Proof of age may be required on site
**Breakfast is open to non-hotel guests only from Tue–Thu**
*(Fri–Mon and holidays reserved for hotel guests only)*
【Deposit Policy & Reservation Cancellation Notice】
To protect your rights, please note the following deposit and cancellation policies for both “Special Reservations” and “General Reservations”:
🔶 Special Reservations
Definition:
"Special Reservations" refer to bookings on holidays (e.g., Songkran Festival, New Year's Eve, Christmas, etc.), events (e.g., guest chef events, festive activities), or special restaurant menus (e.g., customized dishes).
Procedures:
1. Deposit: Please refer to each restaurant’s reservation announcement.
2. Payment: A deposit must be paid by credit card at the time of booking.
3. Non-payment: If the deposit is not paid within the specified time, the system will automatically cancel your reservation. If you still wish to dine, please make a new reservation.
4. Cancellation after deposit payment:
*(1) If canceled at least 72 hours before the dining date (inclusive), please contact the restaurant or use the reservation system to cancel. The full deposit will be refunded to the original credit card.
*(2) If canceled less than 72 hours prior to the reservation date, or if the date/time is changed within this period, the deposit is non-refundable and cannot be rescheduled. Force majeure events (e.g., natural disasters) are excluded.
(Example: For a reservation at 18:00 on July 10, canceling on or before 18:00 on July 7 qualifies for a full refund. Canceling after 18:01 on July 7 forfeits the deposit and rescheduling is not allowed.)
🔷 General Reservations
Definition:
Any reservation that does not fall under the “special reservation” category.
Procedures:
1. A credit card must be linked at the time of booking, but no payment is required upfront.
2. Cancellation within 72 hours before the reservation date will result in a cancellation fee being charged to the linked credit card. Force majeure events (e.g., natural disasters) are excluded.
(Example: For a reservation at 18:00 on July 10, canceling on or before 18:00 on July 7 incurs no cancellation fee. Canceling after 18:01 forfeits the deposit and rescheduling is not allowed.)
Cancellation Fees:
• Reservations for 4 or more guests: NT$500 per person