【Nén Tokyo’s Visitor Information】 To maintain the quality of your experience and minimize food waste, we kindly ask all guests to review and understand our reservation policies.
🔸 Cancellation & Change Policy If you cancel the reservation or change the number of people, the cancellation fee will be applied as below.
For Individual & Small Group Reservations (1‒8 guests): ・48h prior to the day: 0% ・24-48h prior to the day: 50% ・Within 24h or no-show: 100% Reduction in guest count within 24 hours will be treated as a cancellation for the missing guest(s).
For Groups of 9 guests or more Please contact us directly to arrange your booking.
🔸Late Arrivals & No-Shows Our menu is prepared as a timed experience (about 2.5h). If you arrive late, we may need to adjust or shorten your course.
Guests arriving more than 20 minutes late without notice may be considered a no-show, and 100% charge will apply.
🔸Children Policy • Ages 7 and above: Each guest is required to order the tasting menu. • Ages 3–6: Children may choose either the tasting menu or one of the following à la carte dishes: penne carbonara, seafood fried rice, or chicken or beef phở. All options must be pre-ordered when making the reservation. • Ages 0–2: Children may join without ordering a meal. Baby chairs are available.
When booking, please provide the number and exact age of each child. Depending on seating availability and service conditions, families with young children may be seated in a private dining space.
🔸Payments・Refunds & Charges ・At Nén Tokyo, we are a cashless establishment. Please note that cash payments are not accepted. ・If cancellation occurs within the allowable time window, any held amounts will be released automatically. ・Refunds may take several days depending on your card issuer. ・Full prepayment (if made) will be refunded net of deposit and any processing fees per policy. ・Currency Exchange: 1 USD = 150 JPY
🔸Other Notes ・Dress Code: Smart Casual ・Dinner Last Order: 20:00 ・Lunch Last Order: 12:00
While we uphold these policies to ensure quality and fairness, we understand that unexpected circumstances may arise. Please reach out to us via email nentokyo@restaurantnen.com for assistance!
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