Greetings, and welcome to the online reservation system for The Ukai Taipei Kappou. To ensure the quality of our service and a pleasant dining experience for all guests, please read the following reservation guidelines carefully before making your reservation. 1. Reservation Information • The restaurant operates on a reservation-only basis and accepts reservations up to 60 days in advance. We offer an omakase-style dining experience with no à la carte menu. • Reservations are accepted only by phone or through our online reservation system. We kindly ask that reservations not be made through Email, Facebook, Instagram, or other social media platforms. • When making a reservation, please select and confirm your preferred set menu price. To ensure a consistent dining experience for all guests, all guests in the same party are required to select the same set menu, and the meal will begin once all members of the party have arrived. • If you wish to change your selected set menu or menu price, please notify the restaurant at least 48 hours prior to your reservation. • A credit card is required to complete your reservation. The online reservation system accepts VISA, Mastercard, and JCB. Your credit card information is used solely as a reservation and attendance guarantee. • No payment will be charged at the time of reservation. Your credit card will only be charged if the cancellation or no-show conditions specified below apply. 2. Menu & Dining Information • The Kappou offers an omakase-style dining experience. The menu is prepared according to the season and the availability of ingredients on the day of your visit. • The minimum charge is one set menu and water service per guest. • If you have any dietary restrictions, food allergies, or other special requests, please inform us when making your reservation so that we can assess and accommodate your needs accordingly. 3. Cancellation & No-Show Policy To respect the reservations and dining experience of other guests, if you need to cancel or modify your reservation, please contact the restaurant at least 48 hours prior to your reservation. Same-Day Cancellation If you cancel your reservation on the day of your scheduled visit: • A total of NT$2,500 per guest will be charged. • Of this amount, NT$1,000 per guest for ingredient costs is non-refundable and will not be retained as credit. • The remaining balance, after deducting the ingredient cost, may be used toward a future dining experience at our restaurant within one month from the cancellation date. • Any unused balance after the one-month period will expire and cannot be retained or refunded. No-Show If you fail to arrive for your reservation without prior notice, a cancellation fee of up to NT$2,500 per guest will be charged to the credit card provided at the time of reservation. 4. General Reservation Guidelines Seating Arrangements • Seating will be arranged according to the restaurant's availability and conditions on the day of your visit. • If you have a preferred seating arrangement, please inform us in advance. We will do our best to accommodate your request. • Please note that seating preferences cannot be guaranteed, and final seating arrangements are at the discretion of the restaurant. Children & Infants • The restaurant's minimum charge applies to all guests, including children. • We do not provide children's menus, children's chairs, or children's tableware. • Due to limited space within the restaurant, strollers cannot be accommodated. • If you are dining with children, please inform us in advance so that we can make the necessary arrangements. Other Requests If you have any other special requests, please inform the restaurant when making your reservation. We will do our best to accommodate your needs depending on the circumstances and availability on the day.
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