Wagyu&SeaFood Niseko Naniwatei / Chalet Ivy Hirafu
Guest Guidelines
Ingredients are procured and prepared in advance; therefore, allergy requests or menu changes cannot be accommodated on the day of your visit.
Out of respect for the dining experience, we kindly request that guests refrain from wearing strong fragrances.
While no formal dress code is required, excessively casual attire is respectfully discouraged.
📞 For any changes or inquiries, please contact us by telephone. Changes in Party Size
Increases on the day of the reservation will only be accommodated if seating is available.
Decreases on the day of the reservation cannot be accepted. In such cases, the full number of meals reserved will be prepared and either served to your table or provided for takeaway.
Cancellation Policy
In the event of a no-show, 100% of the total reservation amount will be charged.
Reductions in the number of guests are also subject to this policy.
Cancellation fees will be charged to the credit card registered at the time of booking, or may be requested via bank transfer.
For reservations of 10 or more guests, 100% of the total amount will be charged from one week prior to the reservation date.
This policy applies regardless of weather or transportation conditions.
Cancellation Fees
Up to 3 days before the reservation: 30% charge
2 days (48 hours) before the reservation: 50%
1 day (24 hours) before the reservation: 100%