Please be sure to read the following [1] to [7] before placing an order.

[1] Conditions for placing an order
You can only place an order if you have already made a room reservation for your stay.
Please note that if we can't confirm your room reservation, we can't accept the order.

[2] Order deadline
Online orders must be received by 11:59 p.m. 2 days prior to the requested delivery date.
If you wish to place an order after the deadline, please contact us by phone.

[3] Payment
We only accept payment one-site (room charge).
If you wish to pay in advance, please notify us in the inquiry form.

[4] Delivery time
(1) Please specify what time you wish to receive the cake. We do not accept the delivery before check-in or while you are out of the room.
(2) Please note that the delivery time may be slightly earlier or later than the specified time depending on the delivery situation.

[5] Cancellation
Cancellation fees for cakes are 100% of the reserved price from 1 day prior to delivery.

[6] Expiry date
Please consume the cake on the day of delivery.
For food hygiene reasons, we do not allow customers to take a cake home.

[7] Other
Cakes of larger sizes (15cm, 18cm, 21cm) are available.
If you would like to order these, please call us by 4:00 p.m. 3 days prior to the requested delivery date.

▶Food Allergies & Dietary Needs Policy for Guests

At our hotel, we identify and indicate the nine specified ingredients that are legally required to be labeled as allergens: wheat, egg, milk, shrimp, crab, buckwheat, peanuts, walnuts, and cashew nuts. We also indicate menu items that contain beef, pork, or alcohol.
As a general rule, we are unable to accommodate individual requests regarding ingredients other than those listed above. Please also note that, as multiple ingredients are handled in the same kitchen, we cannot completely eliminate the possibility of trace cross-contamination.
For guests with severe allergic symptoms, we may, in the interest of safety, be unable to provide certain menu items. Thank you for your understanding.

Please click here for more details on allergy accommodations.

For inquiries, please contact Star Service: 03-5777-1111