☘️ Vietnam’s First MICHELIN Green Star!! 📕 MICHELIN GUIDE TOKYO 2026
【Nén Tokyo’s Visitor Information】 To maintain the quality of your experience and minimize food waste, we kindly ask all guests to review and understand our reservation policies.
🔸 Cancellation & Change Policy If you cancel the reservation or change the number of people, the cancellation fee will be applied as below.
For Individual & Small Group Reservations (1‒8 guests): ・48h prior to the day: 0% ・24-48h prior to the day: 50% ・Within 24h or no-show: 100% Reduction in guest count within 24 hours will be treated as a cancellation for the missing guest(s).
For Groups of 9 guests or more Please contact us directly to arrange your booking.
🔸Late Arrivals & No-Shows Our menu is prepared as a timed experience (about 2.5h). If you arrive late, we may need to adjust or shorten your course.
Guests arriving more than 20 minutes late without notice may be considered a no-show, and 100% charge will apply.
🔸Children at Dinner ・Ages 7 and above: The dinner set menu is required. ・Ages 3–6: The following children’s à la carte dishes are always available: Penne carbonara, Seafood fried rice, Chicken or beef phở ・Ages 0–2: Children may join without ordering a meal. A baby chair is available.
Please inform us of the number and ages of all children when booking.
🔸Children at Lunch ・Ages 7 and above: The adult set menu and full price apply. ・Ages 3–6: A children’s meal is available for ¥2,500, with approximately 50% of the adult portions. Items that cannot be reduced, such as soup and dessert, are served in full portions. Dessert is included. ・Ages 0–2: No separate meal is provided and no meal charge applies.
Non-spicy fish sauce is provided for children. Please inform us of the number and ages of all children when booking.
🔸Payments・Refunds & Charges ・At Nén Tokyo, we are a cashless establishment. Please note that cash payments are not accepted. ・If cancellation occurs within the allowable time window, any held amounts will be released automatically. ・Refunds may take several days depending on your card issuer. ・Full prepayment (if made) will be refunded net of deposit and any processing fees per policy. ・Currency Exchange: 1 USD = 150 JPY
🔸Other Notes ・Dress Code: Smart Casual ・Dinner Last Order: 20:00 ・Lunch Last Order: 13:30
While we uphold these policies to ensure quality and fairness, we understand that unexpected circumstances may arise. Please reach out to us via email nentokyo@restaurantnen.com for assistance!