Book at Sanrio Characters Garden Cafe

■ Reservation start date
Reservations for one month in advance will open at midnight Japan time every day.
Example) Reservations for April 30th begin at midnight on March 30th, and reservations for December 30th and 31st begin at midnight on November 30th.

■ Business Hours
10:00 - 19:00
・Last order for food: 18:00 daily
・Last order for drinks: 18:30 daily

■ Regarding Usage Time
On weekdays, the time limit is 90 minutes during busy periods. On weekends and public holidays, a 90-minute time limit applies.
Weekdays: If there are available seats, you can enjoy your time without any time limit.

■ Usage & Drink Order System
A one-drink order per person is required.

Weekdays
① Café & Juice Selection: ¥700
② Unlimited Tea Bar + Café & Juice Selection: ¥900
③ Seasonal Float (with coaster): ¥1,100
④ Alcoholic Beverages: ¥880

Weekends & Holidays
① Café & Juice Selection: ¥700
② Unlimited Tea Bar + Café & Juice Selection: ¥1,200
③ Seasonal Float (with coaster): ¥1,100
④ Alcoholic Beverages: ¥880

※ Prices include tax.
※ All plans come with an entry gift (trading card).
※ Elementary school children receive 50% off plans ① and ②.
※ Preschool children can enjoy plans ① and ② for free, but they will not receive an entry gift.

■ Table Charge Fees
The following concept seats require an additional charge per table, regardless of the number of guests:

Hello Kitty Sofa: ¥1,000
Pompompurin Sofa: ¥1,000
Little Twin Stars Sofa: ¥1,000
Kuromi Sofa: ¥1,000
Cinnamoroll Sofa: ¥1,000
My Melody Sofa: ¥1,000
VIP Room: ¥1,000

■ Course & Set Menu Orders
The following menu items require all junior high school students (age 12+) and older guests in the group to order them:

Garden Afternoon Tea
Garden Basket
Garden High Tea
※ A group cannot mix course menu orders with à la carte items (e.g., one person ordering Afternoon Tea while others order à la carte).
For more details, please refer to the Q&A Click here

■ Payment Methods
We accept the following payment options:

Cash
Credit Cards (American Express / VISA / Mastercard / JCB / DISCOVER / Diners Club / UnionPay)
Transit IC Cards (Suica / PASMO / Kitaca / TOICA / ICOCA / SUGOCA / nimoca / manaca / Hayakaken)
Electronic Money (Rakuten Edy / iD / nanaco / WAON / QUICPay)
QR Code Payments (PayPay / WeChat Pay / ALIPAY / Rakuten Pay / d払い / au PAY / Merpay / BankPay / J-Coin Pay / Yucho Pay)

■ Additional Information

We may contact you via phone or email for confirmation.
The café may close without prior notice due to public transport disruptions or severe weather.
Please make your reservation using your real name.
Seat requests or changes cannot be guaranteed for non-pre-booked reservations and will depend on availability on the day.
If you wish to add more guests on the day of your visit, please contact us in advance. We will adjust the seating if space is available.
Please cancel your reservation at least one day in advance whenever possible.
If you will be more than 15 minutes late, please contact us.
※ If we cannot reach you and you are over 30 minutes late, your reservation will be automatically canceled.
12 years and under
5 years and under

Requests

① For Customers Selecting a Concept Seat
The following concept seats require an additional charge per table, regardless of the number of guests.
Please note that an extra fee will be applied if you select one of these categories.

・Hello Kitty Sofa: 1,000 yen
・Pompompurin Sofa: 1,000 yen
・Little Twin Stars Sofa: 1,000 yen
・Kuromi Sofa: 1,000 yen
・Cinnamoroll Sofa: 1,000 yen
・My Melody Sofa: 1,000 yen
・VIP room:1,000yen
※ Even if you do not select a concept seat, please read this information and press "Yes (Acknowledged)" to proceed.

② Due to licensing agreements, we cannot accommodate ingredient modifications, including removing specific ingredients or using substitutes. Thank you for your understanding.
If you have any dietary restrictions due to allergies or religious reasons, please indicate them in the [Special Request] field.

③ A one-drink order per person is required.
【For Customers Who Reserved a Birthday Plate, Afternoon Tea, or Garden High Tea】
You can use our service that includes a chocolate plate for your message and a special voice message from Hello Kitty playing in the store, calling out your name.
*For customers who reserved Afternoon Tea, Kids' Afternoon Tea, or Garden High Tea, this service is available for an additional ¥200.
For details, please see here.

If you would like this service, please specify the following in the [Request section] below:
① Chocolate Plate Message Content (e.g., Happy Birthday Haruka)
② Voice message (Yes/No)
③ Timing for serving (As soon as it's ready, or after your meal)
Please provide the name in your preferred format: Hiragana, Katakana, English alphabet, or Kanji.
You cannot specify any voice message content other than the name.

Please note: The voice message will not be provided in the following cases
If the message requested for the chocolate plate is not birthday-related (e.g., "Congratulations on your marriage," etc.).
If no name is requested for the chocolate plate.
If the content is deemed inappropriate.
*The voice message will be broadcast as an in-store announcement and will generally be played once during your stay.
*Please also note that multiple groups' voice messages may be broadcast during your stay. Please understand that a complete surprise may be difficult.
Please tell me how you got to know our shop.

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