◆Please read carefully◆

【Reservations】
▶ After a reservation is completed, the date and time cannot be changed.
▶ All tickets are valid for a one-hour period.
　※ This includes the time it takes for guests to enter and exit.
▶ Those wishing to stay for more than two hours must purchase multiple consecutive time slots.
▶ Regular tickets can be reserved online from one month up to 15 minutes prior to the desired date and time.
　※ Advance payment is required at the time of booking.
▶ Private party packages can be reserved online from two months up to 15 minutes prior to the desired date and time.
　※ Although credit card information is required during booking, payment must be made in cash upon arrival.
▶ For customers wishing to book a private party package, please select “14 people” in the reservation form due to system limitations.

【Entry restrictions】
Entry will be denied under the following circumstances. No refunds will be issued in such cases, so please ensure you meet all requirements.
(For the safety of both guests and Samoyeds, we appreciate your understanding.)
▶ Guests under the age of 15 are not permitted to enter.
　※ Entry is allowed if accompanied by a guardian. Please ensure children remain under parental supervision at all times.
▶ Guests under 110 cm in height are not permitted to enter.
▶ Pets are not allowed inside.
▶ Individuals under the influence of alcohol may not enter.
▶ Wheelchair users may enter only if accompanied by an assistant and provided they leave their wheelchair at the reception desk.
　Those wishing to enter while remaining in their wheelchair should visit the Machida branch instead.

【Miscellaneous】
▶ Pregnant guests or those using crutches/walkers must take extra precautions to prevent injuries or accidents, at their own risk.
▶ Even if you arrive after your scheduled time, you must still leave by the end of the reserved time slot.
▶ Entry will only be granted after guests from the previous time slot have departed.
　There is no waiting area, so please arrive precisely at your scheduled time.

【Disclaimer】
It is possible that guests’ personal belongings or clothing may become soiled due to Samoyeds’ playful biting, excrement, or drool. There is also a risk of being touched by their teeth or claws. We cannot assume responsibility for any injuries, damage, or soiling resulting from interactions with the Samoyeds. Please understand this and engage with them at your own risk.