◆Please read carefully◆

【Reservations】
▶ After a reservation is confirmed, the date and time cannot be changed.
▶ The standard plan includes a 1-hour slot; the “Walk” plan includes a 30-minute slot.
　※ The 1-hour duration for the standard plan includes both entry and exit times.
▶ Those wishing to stay for more than 2 hours must purchase multiple consecutive time slots.
▶ Regular tickets can be reserved online from one month up to 15 minutes prior to the scheduled date and time.
　※ Advance payment is required at the time of booking.

【Entry restrictions】
In any of the following cases, entry will be denied. No refunds will be issued under such circumstances, so please ensure you meet all requirements.
(For the safety of both guests and Samoyeds, we appreciate your understanding.)
▶ Guests under 15 years of age must be accompanied by a guardian (aged 20 or older). Parents are responsible for keeping a close eye on their children at all times.
▶ For safety reasons, guests under 110 cm in height are not permitted to enter.
▶ Pets are not allowed inside.
▶ Individuals under the influence of alcohol are not permitted to enter.
▶ As the only access route to our premises is via stairs, guests using wheelchairs are not permitted to enter.

【Miscellaneous】
▶ Pregnant guests or those using crutches/walkers must take extra precautions to prevent injuries or accidents, doing so at their own risk.
▶ Even if you arrive after your scheduled time, your departure time remains the end of the reserved time slot.
▶ Entry will only be granted after the previous guests have departed.
　There is no waiting area, so please arrive exactly at your scheduled time.

【Disclaimer】
There is a possibility that your personal belongings or clothing may become soiled due to Samoyeds’ gentle nipping, excrement, or drool. Additionally, there is a chance their teeth or claws might come into contact with you.
We cannot assume any responsibility for injuries or damage to clothing/personal items resulting from interactions with the Samoyeds. Please understand this and engage with them at your own risk.