◆Please read carefully◆

【Reservations】
▶ After a reservation is confirmed, the date and time cannot be changed.
▶ All tickets are valid for a one-hour period.
　※ This includes the time it takes for guests to enter and exit.
▶ Those wishing to stay for more than two hours must purchase multiple consecutive time slots.
▶ Regular tickets can be reserved online from one month up to 15 minutes prior to the desired date and time.
　※ Advance payment is required at the time of booking.
▶ Private event plans can be reserved online from two months up to 15 minutes prior to the desired date and time.
　※ Although credit card information must be entered during booking, payment will be collected in cash upon arrival.
▶ Due to system limitations, customers wishing to book a private event plan must select “16 people” in the reservation form.

【Entry Restrictions】
Entry will be denied if any of the following apply. No refunds will be issued under such circumstances, so please ensure you meet all requirements.
(For the safety of both guests and Samoyeds, we kindly ask for your understanding.)
▶ Guests under the age of 15 are not permitted to enter.
　※ Entry is allowed if accompanied by a guardian. Please ensure children remain under parental supervision at all times.
▶ Guests under 110 cm in height are not permitted to enter.
▶ Pets are not allowed inside.
▶ Individuals under the influence of alcohol may not enter.
▶ Guests using wheelchairs must be accompanied by a helper. If the wheelchair can be left at the reception desk or fits through the entrance, entry is permitted with a helper present.

【Miscellaneous】
▶ Pregnant guests or those using crutches/walkers must exercise extreme caution to prevent injuries or accidents; this is done at your own risk.
▶ Even if you arrive after your scheduled time, your departure time remains the end of the reserved time slot.
▶ Entry will only be granted after guests from the previous time slot have departed. As there is no waiting area, please arrive exactly at your scheduled time.

【Disclaimer】
There is a possibility that guests’ personal belongings or clothing may become soiled due to Samoyeds’ playful biting, excrement, or drool. Additionally, their teeth or claws might inadvertently come into contact with guests. We cannot assume responsibility for any injuries or damage to clothing/personal items resulting from interactions with the Samoyeds. Please understand this and interact with them at your own risk.