Please be sure to read the following [1] to [7] before placing an order.

[1] Conditions for placing an order
You can only place an order if you have already made a room reservation for your stay.
Please note that if we can't confirm your room reservation, we can't accept the order.

[2] Order deadline
Online orders must be received by 11:59 p.m. 2 days prior to the requested delivery date.
If you wish to place an order after the deadline, please contact us by phone.

[3] Payment
We only accept payment one-site (room charge).
If you wish to pay in advance, please notify us in the inquiry form.

[4] Delivery time
(1) Please specify what time you wish to receive the cake. We do not accept the delivery before check-in or while you are out of the room.
(2) Please note that the delivery time may be slightly earlier or later than the specified time depending on the delivery situation.

[5] Cancellation
Cancellation fees for cakes are 100% of the reserved price from 1 day prior to delivery.

[6] Expiry date
Please consume the cake on the day of delivery.
For food hygiene reasons, we do not allow customers to take a cake home.

[7] Other
Cakes of larger sizes (15cm, 18cm, 21cm) are available.
If you would like to order these, please call us by 4:00 p.m. 3 days prior to the requested delivery date.

<Food Allergies & Dietary Needs Policy for Guests>

Accommodations regarding food allergies at our restaurants, banquet facilities, etc. shall cover only the seven specific raw materials (shrimp, crab, wheat, buckwheat, egg, dairy, peanuts) that manufacturing companies, etc. (our food suppliers) have an obligation to label under the Food Labeling Act. Guests who wish for accommodations regarding any of these seven specific raw materials are asked to make a request in advance. To give top priority to the safety of our guests, we regret we are unable to make accommodations regarding ingredients other than the seven specific raw materials.

Please click here for more details on allergy accommodations.
https://www.mesm.jp/en/news/foodallergiespolicy.html

For inquiries, please contact Star Service: 03-5777-1111