◆Please read carefully◆

[Reservations]
▶ After a reservation is completed, the date and time cannot be changed.
▶ All tickets are valid for a one-hour period.
　※ This includes the time you spend entering and exiting the facility.
▶ Those wishing to stay for more than two hours must purchase multiple consecutive time slots.
▶ Regular tickets can be reserved online from one month prior to 15 minutes before the desired date and time.
　※ Advance payment is required at the time of booking.
▶ Private hire plans can be reserved online from two months prior to 15 minutes before the desired date and time.
　※ Although credit card information must be entered during booking, payment will be settled in cash upon arrival.
▶ Due to system limitations, customers wishing to book a private hire plan must select “24 people” in the reservation form.

[Entry Restrictions]
In cases where any of the following apply, entry will be denied. No refunds will be issued under such circumstances, so please ensure you meet all requirements.
(For the safety of both guests and Samoyeds, we kindly ask for your understanding.)
▶ Guests under the age of 15 are not permitted to enter.
　※ Entry is allowed if accompanied by a guardian. Please ensure children remain under parental supervision at all times.
▶ Guests under 110 cm in height are not permitted to enter.
▶ Pets are not allowed inside.
▶ Individuals under the influence of alcohol may not enter.
▶ Wheelchair users may enter only if accompanied by an assistant and provided they leave their wheelchair at the reception desk.
　Those wishing to enter while remaining in their wheelchair should visit the Machida branch instead.

[Miscellaneous]
▶ Pregnant individuals or those using crutches/walkers must take extra precautions to prevent injuries or accidents, doing so at their own risk.
▶ Even if you arrive after your scheduled time, your departure time remains the end of the reserved time slot.
▶ Entry will only be granted after guests from the previous time slot have departed.
　There is no waiting area, so please arrive exactly at your reserved time.

[Disclaimer]
There is a possibility that guests’ personal belongings or clothing may become soiled due to Samoyeds’ gentle biting, excrement, or drool.
Additionally, there is a chance that the dogs’ teeth or claws might come into contact with guests.
We cannot assume responsibility for any injuries or damage to clothing/personal items resulting from interactions with the Samoyeds.
Therefore, please understand this and engage with them at your own risk.