【How to Make a Reservation】
• Number of reservations: Please select 1 person, then choose the desired quantity for each item.
• Date and time: Please select the date and time you’d like to pick up your order.
• Reservations holder’s name: Please enter the name of the person who will pick up the items on the day.
• If you need to change the pickup date, please make the changes online at least 3 days in advance.
• Members of TOKYO KAIKAN CLUB will receive points; therefore, please be sure to present your membership card upon pickup.
• Customers wishing to use shareholder discount coupons or TOKYO KAIKAN CLUB gift vouchers may make reservations by phone or in person—please contact us for details.
Direct phone line for Sweets & Gifts on the 1st floor of Tokyo Kaikan Main Building: 03-3215-2015 (10:00–19:00).
• In accordance with industry policies for credit cards, signature-based authentication will no longer be required when using IC credit cards starting April 2025. At that time, entering a PIN will be mandatory; please verify this in advance.

【Cancellation Policy】
• From 2 days prior to the reservation date through the day of the reservation: 100% cancellation fee applies.

【Important Notes】
• If you wish to order 11 or more items, or if you encounter issues making an online reservation, please contact us by phone.
Direct phone line for Sweets & Gifts on the 1st floor of Tokyo Kaikan Main Building: 03-3215-2015 (10:00–19:00).
• Please note that debit cards and prepaid cards cannot be used for payments.