◆Please read carefully◆

【Reservations】
▶ After a reservation is made, the date and time cannot be changed.
▶ All tickets are valid for a one-hour period.
　※ This includes the time it takes for you to enter and exit.
▶ If you plan to stay for more than two hours, please purchase multiple consecutive time slots.
▶ Regular tickets can be reserved online from one month up to 15 minutes prior to the scheduled date and time.
　※ Advance payment is required at the time of booking.

【Entry restrictions】
If any of the following apply, entry will be denied. No refunds will be issued in such cases, so please check carefully.
(For the safety of both guests and Samoyeds, we appreciate your understanding.)
▶ Guests under the age of 15 are not permitted to enter.
　※ Entry is allowed if accompanied by a guardian. Please ensure that children remain under parental supervision at all times.
▶ Guests under 110 cm in height are not permitted to enter.
▶ Pets are not allowed inside.
▶ Individuals under the influence of alcohol may not enter.
▶ Wheelchair users may enter only if accompanied by an assistant and after leaving their wheelchair at the reception desk.
　Those wishing to enter while remaining in their wheelchair should visit the Machida branch instead.

【Miscellaneous】
▶ Pregnant individuals or those using crutches/walkers must take extra care to prevent injuries or accidents, as this is done at your own risk.
▶ Even if you arrive after your reserved time, you must leave by the end of the reserved time slot.
▶ Entry will only be granted after guests from the previous time slot have departed.
　There is no waiting area, so please arrive exactly at your scheduled time.

【Disclaimer】
There is a possibility that your personal belongings or clothing may become soiled due to Samoyeds’ gentle biting, excrement, or drool. Additionally, their teeth or claws might occasionally come into contact with you.
We cannot assume responsibility for any injuries or damage to clothing/personal items resulting from interactions with the Samoyeds. Therefore, please understand this and engage with them at your own risk.