◆Please read carefully◆

[Reservations]
▶ Once a reservation is confirmed, the date and time cannot be changed.
▶ All tickets are valid for a one-hour period.
　※ This includes the time you spend entering and exiting the facility.
▶ If you plan to stay for more than two hours, please purchase multiple consecutive time slots.
▶ Regular tickets can be reserved online from one month up to 15 minutes prior to the desired date and time.
　※ Advance payment is required at the time of booking.
▶ Private party plans can be reserved online from two months up to 15 minutes prior to the desired date and time.
　※ Although credit card information must be entered during booking, payment will be collected in cash upon arrival.
▶ Due to system limitations, customers wishing to book a private party plan must select “16 people” in the reservation form.

[Entry Restrictions]
Entry will be denied if any of the following apply. No refunds will be issued under such circumstances, so please ensure you meet all requirements.
(For the safety of both guests and Samoyeds, we appreciate your understanding.)
▶ Guests under the age of 15 are not permitted to enter.
　※ Children may enter if accompanied by a guardian. Please ensure children remain under adult supervision at all times.
▶ Guests under 110 cm in height are not permitted to enter.
▶ Pets are not allowed inside.
▶ Individuals under the influence of alcohol are not permitted to enter.
▶ Wheelchair users may enter only if accompanied by an assistant and after leaving their wheelchair at the reception desk.
　Those wishing to enter while remaining in their wheelchair should visit the Machida branch instead.

[Miscellaneous]
▶ Pregnant guests or those using crutches/walkers must take extra precautions to prevent injuries or accidents; this is done at your own risk.
▶ Even if you arrive after your scheduled time, you must still leave by the end of your reserved time slot.
▶ Entry will only be granted after guests from the previous time slot have departed.
　There is no waiting area, so please arrive exactly at your scheduled time.

[Disclaimer]
It is possible for guests’ personal belongings or clothing to become soiled due to Samoyeds’ playful nipping, excrement, or drool. There is also a chance that the dogs’ teeth or claws may come into contact with guests. We cannot assume responsibility for any injuries or damage to clothing/personal items resulting from interactions with the Samoyeds. Please understand this and engage with them at your own risk.