HUB sakuragicho CROSS GATE branch

Book at HUB sakuragicho CROSS GATE branch

Message from Venue

◆ About Reservations ◆
・Please note that seating cannot be specified.
・The number of people you can select will vary depending on the availability of seats for each reservation time slot.

◆ Important Notes When Visiting ◆
・We do not allow customers under the age of 20 to enter alone (and please refrain from making reservations).
・We may require photo ID upon entry.
・Customers under the age of 20 may enter if accompanied by a parent or guardian (first degree of kin).
・Even if you arrive after your reservation time, your departure time cannot be changed (each session is a 90-minute rotation system).
・If you are late for your reservation, please contact us by phone.

◆ About Changing or Canceling Your Reservation ◆
・Please make sure to cancel or change your reservation yourself by your arrival time.
If you do not cancel on TableCheck by your arrival time, we will charge 100% of the reservation amount. (If you cancel by the reservation date and time, there will be no cancellation fee.)
・Please note that we may not be able to accept future reservations from customers who do not contact us and do not show up.

◆ About Reservations ◆
・Please note that we cannot specify seats.
・You will be guided to terrace seats.
・Free for elementary school students and younger, and plan fees for junior high school students and older.
(Please call us if you are bringing children.)

◆ About Rain and Strong Winds ◆
・If it is raining or there is a high possibility of rain, strong winds, or thunder, the terrace area will be closed.
・If we are unable to open due to rain on the day, please contact us via the official website or the HUB Sakuragicho Cross Gate store. Please check the official X for the announcement 2 hours before opening.

・If it is judged that it is difficult to continue business due to sudden rain or strong winds during business hours, we will take the same measures as above.

・We will not refund the fee even if you leave the store early due to rain or strong winds. Thank you for your understanding.

◆Notes◆
・Customers under the age of 20 must be accompanied by a parent or guardian. Minors alone are not allowed to use the store.

・The menu is subject to change.

・Please pay when entering the store.

・We cannot accommodate requests to move seats. Thank you for your understanding.

・There are times when the sunlight is very strong. Please be careful.

◆Prohibited Items◆

・Drinking and driving and drinking alcohol under the age of 20 are prohibited by law. We cannot serve alcohol to those who come by car, motorbike (including passengers), or bicycle, or to those under the age of 20.

- All seats are non-smoking, so please smoke in the smoking booth in the building.

◆About changing or canceling your reservation◆
If you cancel on the day of your reservation, you will be charged the full amount.

(If you cancel by the time of your reservation, no cancellation fee will be charged.)

*If we do not hear from you within 30 minutes of your reservation time, we will cancel your reservation.

【Cancellation Policy】
If you do not contact us within 30 minutes of your reservation time, your reservation will be canceled.

【About Rain and Strong Winds】
If it is announced by 5pm that the fireworks will not be displayed due to rain or strong winds on the day, the event will be canceled. In that case, we will give you a full refund.

For information on whether or not the fireworks will be displayed, please check the official website below.

Official website of the event: https://www.mmsf.yokohama

Official Twitter of the event: https://twitter.com/mmsf_yokohama

In addition, if the fireworks are canceled due to sudden rain or strong winds during the event (after 5pm), we will not refund the fee.

In addition, if the fireworks are canceled due to sudden rain or strong winds during the event (after 5pm), we will not refund the fee.

In that case, we will guide you inside the restaurant as much as possible, but please note that we cannot guarantee a seat.

【Notes】
Customers under the age of 20 must be accompanied by a parent or guardian. Only those under the age of 20 are allowed to enter the restaurant.
Menu contents are subject to change.
Payment must be made in advance online.
Please note that we cannot accommodate requests to move seats on the day of your visit.
Our rooftop terrace does not have a roof. Please be mindful of the weather.

【Prohibited Items】
Drinking and driving, and drinking alcohol under the age of 20 are prohibited by law. We cannot serve alcohol to customers who come by car or motorbike (including passengers), those driving bicycles, or customers under the age of 20.
All seats are non-smoking, so please smoke in the designated smoking booths in the building.

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Not under 20 years old
*Entry is permitted with the accompaniment of a parent or guardian (first-degree relative).

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We cannot answer questions submitted through the request form. Please contact us directly by phone.

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