Important Notes Regarding Reservations<br>
We have summarized
▶Important Information◀ on our website.
Please make sure to check it before making a reservation.<br><br>
・Reservations cannot be modified. Please cancel your reservation and place a new one if changes are needed.<br>
・Please handle cancellations by yourself through the system.<br><br>
We recommend registering a My Page account on TableCheck before making a reservation.<br><br>
Reservations open at 10:00 AM, one week prior to the visit date.<br><br>
With the introduction of a new system<br>
We have set quantity limits for each time slot. Once a product reaches its limit, it will no longer appear on the reservation page.<br>
Reservations are still first-come, first-served, but availability may vary depending on the time slot selected. Thank you for your understanding.<br>
(For baked goods, you may continue to select any time slot freely.)<br><br>
Receipts can now be issued via the system.<br>
How to issue →
Click here<br><br>
[Takeout Reservations] Notes for Pickup<br>
Regarding the 1-hour pickup time frame (e.g., 12:00–13:00):
As RYOCO handles the production of entremets almost entirely alone, the number of items produced at once is limited. Even when grouped by type, finishing all items takes about one hour.
This is why we don’t offer precise pickup time reservations. Additionally, due to overall scheduling, we may not serve in exact arrival order.
We kindly ask that you arrive with ample time. Thank you for your cooperation.<br><br>
[Takeout Reservations] Entremet Completion Notification via SMS<br>
Products are prepared during your reserved time frame, and we will send an SMS once your order is ready.<br><br>
About Our Cancellation Policy (Updated from the previous system)<br>
For regular products, cancellation fees apply based on the time before your reservation:<br>
・Same-day cancellation: 100%<br>
・Day-before cancellation: 100%<br>
・Within 2 days: 50%<br>
・Within 3 days: 50%<br>
* For Christmas cakes, a 100% cancellation fee applies from the time the reservation is confirmed.
Please book only if you are certain you can pick up your order.<br><br>
Once you cancel, we will process your refund within 7 business days.
Depending on your credit card provider, the refund may take time or may be processed after a temporary charge.
Please contact your card company directly for details on the refund timing.<br><br>
About Our Instagram<br>
Our staff’s Instagram account shares estimated completion times for each type of item!
Please check it before visiting the shop☆<br>
https://www.instagram.com/patisserieryoco_staff/ 