Engage Guests

Engage Guests

Deliver exceptional guest experiences

Make the perfect dining experience come to life using guest data and create spectacular moments from booking to dining.

Deliver exceptional guest experiences
NobuAmanJoel RobuchonConradWolfgang'sSaint PierreGrand HyattFinn's

Exceptional guest journey from booking to dining

Your brand, your guest experience

Your brand, your guest experience

Put a spotlight on your brand at all times and build awareness across the entire guest journey.

Understand your guests' habits

Understand your guests' habits

Treat all your guests as VIPs by understanding their preferences, habits, and special days and share that information within your organization.

Create 'wow' moments

Create 'wow' moments

Personalize the dining experience and create magical moments to inspire your guests to repeat their visit.

Level up your guest satisfaction

Level up your guest satisfaction

Satisfy and delight your guests to a whole new level by getting their feedback via customer surveys.

Guest profiles & CRM database

Build direct relationships

Increase repeat business by using guest data that you own and control. Guest profiles can be searched and shared across your entire organization.

Guest data can be connected via third-party CRM and EDM platforms using open API.

Guest profiles & CRM database

In-depth guest profiles

Create memories

Go the extra mile using guest profiles to create personalized and unforgettable dining experiences for your guests.

Guest profiles and history can be shared across your entire organization.

In-depth guest profiles

Guest feedback survey

Improve satisfaction

Customize and create guest surveys to receive honest and private feedback post-visit.

Surveys are fully localized in your guests' own language, and results can be shared and compared across your restaurant group.

Use positive reviews as a touchpoint to get guests opted in for your marketing activities.

Guest feedback survey

White-labelled guest Messaging

Create brand recognition

Promote your brand all throughout the entire guest journey, including post-visit.

Branded booking journey

Customized emails

Custom SMS

100% localized in guests’ own language

White-labelled guest Messaging
Hyatt Regency Sydney
Not only have we seen a 22% rise in revenues, but we have also seen many guests return to experience Zephyr, our rooftop bar.
Hyatt Regency Sydney | Assistant F&B Director
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