How Higashiyama Garden modernized their reservation system using TableCheck
"Our business model is different from other ordinary restaurants, but TableCheck has found a way to cater to our needs." - Higashiyama Garden
Higashiyama Garden (part of STYLES group) is a French restaurant and also a venue for wedding ceremonies. Since its opening in 2012, it has been one of the most popular places for dining and weddings in Kiyomizu, Kyoto in Japan.
The main challenge STYLES faced is their reservation system. They have been rapidly expanding in recent years opening up restaurants in Kyoto, Nagoya, and Okayama; however, given their advancement in growing the business, their reservation system is not advancing at the same pace. They have been using reservation books to note down all customer bookings and have noticed that there are frequent human errors using reservation books. In addition, since they only have one reservation book, information sharing between staff is extremely difficult.
Higashiyama Garden is known for its original “Kyoto-inspired French” cuisine. This uniqueness of their dishes attracts customers to keep visiting their restaurant. Repeated customers are certainly encouraging, yet without the right system to record guest data, it’s hard to analyze customer behaviors and predict trends. It’s crucial for STYLES to document this information as they expand their business and they haven’t been able to find a way to store all this data efficiently.
TableCheck has completely solved Higashiyama Garden’s reservation problems. Staff can view both restaurant and bridal reservations at once and instantly check venue and seat availabilities enabling them to maximize seating usage and minimize loss opportunities.
Regarding their CRM problems, they have been relying on their staff to remember their frequent customers in the past. After TableCheck POS integration, they can view and track all customer's orders and spending, making it easy to access and retrieve guest data. This information allows them to be extra confident when accommodating repeat customers. Furthermore, they have found it useful for managers to manage multiple stores at the same time.
Higashiyama Garden dramatically reduced human errors while maximizing usage and seating capacity. Information sharing across all stores has exceptionally improved overall customer satisfaction. This information also helped them in strategizing and expanding their current business.
About the Author
Shweta is the Consulting Supervisor for clients outside Japan. She oversees TableCheck projects and support for international clients.
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