An innovative case study from Hyatt Regency Sydney

Cross Marketing solved: 22% rise in revenues and more repeat business

Winston Hammill

Winston Hammill

Mar 16, 2021 - 1 min read

An innovative case study from Hyatt Regency Sydney

Hyatt Regency Sydney

One of the frequent things you often hear in the hotel industry is how to effectively cross market diners to the other venues within a property.

Hyatt Regency Sydney has taken a new approach of using the ‘Waitlist Paging’ feature provided by Tablecheck to manage walk-ins at busy times. Diners are now given the option to stand in line or wait in comfort in the lounge bar or roof top bar and paged by SMS when their table is ready.

Joe Poovaiya, Assistant F&B Director for Hyatt Regency Sydney comments: "Having waitlist paging feature has been a game-changer for us to enable exposure of other venues within our hotel. Not only have we seen a 22% rise in revenues, we have also seen many guests return to experience Zephyr, our rooftop bar again. They often comment that they never knew this was here."

"Not only have we seen a 22% rise in revenues, but we have also seen many guests return to experience Zephyr, our rooftop bar." - Joe Poovaiya, Assistant F&B Director
Hyatt Regency Sydney

About Hyatt Regency Sydney

Located adjacent to Darling Harbour in Sydney's Central Business District (CBD), The Hyatt Regency is Sydney's largest premium hotel with 892 guest rooms, 5 hospitality venues, and 3,700 square meters of flexible meeting and event space.

Tablecheck is proud to share this innovative example and support Joe and his team at Hyatt Regency Sydney.

Winston Hammill

About the Author

Winston is the Country Manager for TableCheck's Australian operations. Before joining the company, Winston has worked and delivered technology solutions for restaurant and hotel groups in Europe and Asia.

What we do

Let TableCheck manage your restaurant while you focus on growing your business and delivering what you do best–creating magical moments for your guests.

What we do
Join the community of 7,400+ restaurateurs
Join the community of 7,400+ restaurateurs
Get free online marketing tips and resouces straight to your inbox.
Unsubscribe anytime.
Thanks for subscribing!
Thanks for subscribing!
You’ll start receiving all the latest news from TableCheck straight to your inbox.
Sorry, there was an error.
Sorry, there was an error.
Stay Connected
Stay Connected
Follow the TableCheck Blog using your preferred feed format.
We use cookies to personalize content, to analyze our traffic, and improve your experience on our website. Read the Privacy Policy
First Name*
Last Name*
Company
Country
Your Email*
Your Phone*
Additional comments
Thank you for contacting us.
Thank you for contacting us.

Our team members will reach out to you shortly.

Sorry, there was an error.
Sorry, there was an error.

Please try again later.