Boek bij WestRiver BBQ

- About Reservations -

● Please make reservations online.

If you wish to change the number of people or cancel, please use the reservation confirmation email form.

Please make sure to enter the correct email address and mobile number.

- About Payment -

BBQ fees will be charged on the day of the event via TableCheck Pay using the card information you entered in advance. Cash, QR code payments, etc. are not accepted.

◎Details → Regarding the reserved amount of 200 yen

◎Details → My card has been charged twice

◎Details → How to issue a receipt

- About visiting the restaurant -

● Only the representative should come to the restaurant reception. We will guide you to your seat in the order of arrival.
●If you arrive after 2pm, we may have to cancel your reservation, so please contact us if you are going to be late.

Inquiries via LINE: lin.ee/wvQQfMw

You can check the weather forecast and disaster prevention information for the river on the official website.

If you have any questions, please feel free to contact us.

Verzoeken

Cancellation Policy

● For reservations of equipment only
If cancelled by 15:00 the day before the event: no charge. If cancelled after 15:00 the day before the event: 100% of the total fee will be charged.

● For reservations that include ingredients/food
If cancelled by 17:00 seven days before the event: no charge. If cancelled after 17:00 seven days before the event: 100% of the total fee will be charged.

● No‑show on the day of the event / Same‑day no‑notice cancellations: 100% of the total fee will be charged.

★ If you change your scheduled participation date and then cancel again, the cancellation fee will be 100% of the total fee.

★ If we determine the event cannot be held due to stormy weather (e.g., typhoon) or other severe conditions, no cancellation fee will be charged. In that case, we will notify you promptly by SMS or similar message.
Prohibited Activities
Alcohol consumption by persons under 20 (and smoking), drunk driving, smoking outside designated areas, playing music (including karaoke), using water guns or throwing balls inside the premises (including watermelon-splitting), running around on site, nighttime BBQ or camping (overnight stays), fireworks, open flames, shouting or loud behavior, water balloons, drinking games (including chugging), leaving trash behind, skateboarding, roller skating, slacklining, gasoline-powered generators, gas burners, gas stoves or any equipment that uses gas canisters, and bringing or using shisha are all prohibited.

Equipment Damage
If any rented equipment is returned damaged, you will be required to pay for the cost of that equipment.

Check-in and Check-out
All guests must complete check-in and check-out procedures. If you forget to check out, additional extension fees will be charged. Please be mindful of this.

Rental Equipment Return Time
Rental equipment must be returned by 4:00 PM (or by 5:00 PM for guests who have applied for an extension). If equipment is returned after the agreed return time, an extension fee will be charged per person.

Sudden Inclement Weather
If severe weather occurs after your arrival, we may end the BBQ for the safety of our guests. In such cases, refunds (including extension fees) will not be provided.
• Members of organized crime groups or similar organizations
• Guests with tattoos (including ink tattoos or body paint)
• Those who disrupt public order or decorum
• Those who cause disturbance or nuisance to other guests
• Those who refuse to follow the facility rules or staff instructions
• Intoxicated or disorderly persons
• Guests with a prior history of causing trouble at our facility
• Those who make a reservation using false information
• BBQ delivery vendors (delivery or ingredient suppliers) are not permitted to enter
• BBQ parties composed solely of elementary or junior high school students (a guardian must always accompany minors)
• Underage smoking or drinking
Guests listed above will not be eligible for a refund after payment and will be asked to leave the premises.

Gastgegevens

Wachtwoord is te kort (minimaal 12 tekens)
Wachtwoord is te zwak.
Wachtwoord moet minimaal één hoofdletter, één kleine letter, één nummer en één symbool bevatten.
Wachtwoord mag geen deel van E-mail bevatten.
Wachtwoord komt niet overeen met Wachtwoord Bevestigen
Door dit formulier in te dienen, gaat u akkoord met de relevante termen en beleid.