Payment Policy

Enacted: January 31, 2016 | Last revised: May 1, 2025

The following policy is made in accordance with Article 11 of the Act on Specified Commercial Transactions under Japanese law.

This policy sets forth the manner in which payments are transacted via the TableCheck platform, and should be read in accordance with the specific policies of each Participating Merchant.

Corporate Information

Name: TableCheck Inc.
Address: KR Ginza II 5F, 2-15-2 Ginza, Chuo-ku, Tokyo, Japan 104-0061
Phone Number: +81 (0)3-5565-0112
Email: info@tablecheck.com
Contact: Yu Taniguchi

Merchant of Record

The merchant of record appearing on your credit card statement will be "TableCheck OnlinePay." If using the TableCheck FastPass service, the record will show "TableCheck Reservation Fee."

All products and services sold on the TableCheck platform are legally transacted between you and the Participating Merchant, not with TableCheck Inc. itself. The seller of TC Points issued by TableCheck Inc. is TableCheck Inc.

Price

Items will be billed in accordance with the price(s) listed on the website. The purchase price will be displayed to the user before the purchase order is placed.

Payment Method

Available payment methods vary according to the Participating Merchant, and may include:

• Credit Card (Visa, American Express, MasterCard, JCB and Diners)
• TC Points issued by TableCheck Inc.

Payment Workflow

TableCheck Inc. supports several types of payment interactions. The same Participating Merchant may accept multiple payment types. In each case the behavior and conditions of use will be clearly indicated to the user.

Prepayments

• Billing will occur using the payment method designated by TableCheck Inc. at the time the reservation is created.
• You will be notified when payment has been made successfully. You will not pay for prepaid items when settling your bill on-premise. Any additional purchases must be settled separately.

Authorization Holds

• At the time you make a reservation, you will be prompted to agree to the Cancellation Policy of the Participating Merchant.
• When making your reservation, an authorization hold will be placed on your card for the indicated amount. At the time you make your reservation, this amount will not be charged. The amount will be held (frozen) on your card until you have attended your reservation, then released within two weeks thereafter.
• When settling your bill on-premise, you will be required to pay the full bill amount including any items for which an authorization hold was made, irrespective of the amount held.
• Debit cards do not allow authorization holds. Debit cards will be charged the full amount immediately and refunded several weeks after your visit.
• Depending on the credit card processor used, authorization holds may expire. In order to maintain your authorization hold, we will renew the held amount each month until your reservation. On debit cards this may temporarily create a double-charge, which will eventually be refunded to you.

Product Sales and Delivery

• Billing will occur at the time you make your purchase online.
• Please refer to each product page for delivery timing and delivery method.
• Please refer to each product page for policies regarding returns and unused items.

TableCheck Pay (Smart Checkout)

• At the time you complete your meal, the Participating Merchant will send you a web link at which you may pay your bill (by text message, email, or QR code) using the payment method designated by TableCheck Inc.
• You will be notified when payment has been made successfully. It will not be necessary to make further payment to the Participating Merchant.
• Alternatively, if you have provided consent at the time of booking, you agree to make payment via the payment method designated by TableCheck Inc. once the Participating Merchant has instructed TableCheck Inc. to charge the due amount.

Payment Currency

Items will be charged in the currency listed on the website. Foreign exchange rates may apply. Please consult your card issuer.

Refunds and Cancellation Fees

In the event you cancel your reservation, you will be charged a cancellation fee in accordance with the Cancellation Policy. In such instances, the party responsible for the sale is not TableCheck Inc., but the corporate entity or store operator indicated on the relevant reservation page.

Voucher

Refund and cancellation fee policy are dependent on each Participating Merchant and on the specific item(s) being purchased. The applicable refund and cancellation fee policy will be displayed to the user before the purchase order is placed.

If you cancel your reservation and the cancellation falls within the applicable cancellation policy, a cancellation fee will be charged.

Items are no longer eligible for refund after the purchase billing has been completed unless otherwise agreed in writing. Interest will not be paid on any debt related to the refund.

TC Points

TC Points will be refunded only in the event that a refund is issued for a Voucher. In all other cases, TC Points are non-refundable. Provided, however, that this does not apply where a refund is required by applicable laws or regulations.

Stored Card Data

You may be given the option to store your credit card for future reuse. In this case, the card data will be stored securely encrypted in a third-party payment gateway and not in the systems provided by TableCheck Inc. Credit card reuse will only be possible for Participating Merchant(s) using the same payment gateway.

About SSL Security

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