Know how lastnightwent.
Automatic post-visit surveys reach every guest, not just the ones who post reviews. Low ratings surface before they go public, and every response lands on the guest's profile.
How would you rate your overall visit?
How was the food and drink?
How was the service?
Every service gets a verdict.
Guests form an opinion whether you ask or not. Ask, and you also hear from the quiet middle: the regulars who drift away without ever complaining.
- Optional automatic next-morning dispatch
- Cancellations and no-shows skipped
- Scoped by venue and meal period
KOJI Ginza · Dinner
Sent 9:00 · 4 of 5 responded
- SMS. Mercer
- AWA. Walsh
- TNT. Nakamura
- RKR. Kaur
- JLJ. LinNo response yet
As simple or detailed as you need.
One question maximises completions. Five tells you exactly what went wrong. Set the depth per venue, from a single overall score to a full breakdown across food, service, atmosphere, value, and cleanliness.
- Single overall score or full category breakdown
- Linked to the guest's reservation and table
- Email to staff on every response
Track the trend, not just the score.
Every response rolls into a weekly score. See whether satisfaction is climbing or slipping, and spot the shift before it shows up somewhere public.
- Weekly averages across every rating dimension
- Spot dips before they show up in public reviews
- Comparable across venues in the same group
Guest satisfaction score
More from Guest Feedback & Reputation
Send at the right moment
- Next-morning delivery, or a custom delay
- Skips cancellations and no-shows automatically
- Scoped by venue and meal period
Everyone who needs to know, knows
- Low-rating alerts to the right manager
- Response copies to front-of-house leads
- Nothing falls into a shared inbox and disappears
Turn happy guests into public advocates
- Positive responders routed to Google and TripAdvisor
- One tap to leave a review, no login required
Every response lands on the guest profile
- Sentiment tagged automatically
- Visible on every future booking
- Feeds the automatic tagging rules
See TableCheck in your dining room
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