※Please be sure to arrive at the store 5 minutes before your reserved time.※
▶ Due to reservations made by other customers, if you arrive more than 10 minutes past your reserved time, your reservation will be automatically canceled.
※During busy periods, it may be very difficult to get through on the phone, so please make sure not to be late for your reservation.
▶ Cancellations made within 24 hours of the reserved time will incur a 100% cancellation fee.
▶ Cancellations can only be requested via the reservation email; please cancel using that email.
▶ Please note that reservations cannot be made after 5 PM the day prior.

Payment at the store can be made in cash, by credit card, or via QR code payment (PayPay).
▶ A credit card must be registered at the time of booking.
※ This is not a prepayment; a $2 charge is applied for credit verification purposes.
※ The deposit collected during booking will be refunded after your visit (or if you cancel before your reserved time).
▶ Payment is not finalized using the card registered during booking; please settle the bill at the store on the day of your visit.
▶ Children aged elementary school and above are welcome.
▶ Each group is allowed to use their table for 70 minutes.
▶ In July, the store operates on irregular days off.
▶ Unfortunately, we are unable to respond to inquiries regarding allergies submitted during booking. If you have concerns, please contact us via DM on Instagram.
▶ Vegan and vegetarian options are not available.
▶ Adults must order a meal for each person in their party.

※This page is for reservations at the Pontocho store only.
Those wishing to book at the Arashiyama Main Store, Fushimi Inari Store, or Kiyomizu Store should select the appropriate option from the tabs above.
Inquiries via Instagram:
https://www.instagram.com/kyotoitsukichaya