※Please make sure to arrive at the store at least 5 minutes before your reserved time.※
▶ Due to scheduling constraints related to other customers’ reservations, if you arrive more than 10 minutes past your reserved time, your reservation will be automatically canceled.
※During busy periods, it may be difficult to get through on the phone, so please ensure you arrive on time for your reservation.
▶ Cancellations made within 24 hours of the reserved time will incur a 100% cancellation fee.
▶ Cancellations can only be requested via the reservation email; please cancel through that email.
▶ Please note that reservations cannot be made after 5 PM the day prior.

Payment at the store can be made in cash, by credit card, QR code payment, transportation IC cards, or electronic money.
▶ A credit card must be registered at the time of booking.
※ This is not a prepayment; a $200 charge will be processed to verify your creditworthiness.
※ The deposit collected at the time of booking will be refunded after your visit (or if the reservation is canceled before the scheduled time).
▶ The payment process using the registered card is not completed at this stage.
　Please settle the payment at the store on the day of your visit.
▶ For groups of 7 or more people, please make separate reservations for groups of 3 and 4, respectively.
▶ For groups of 5–6 people, seats may be separated.
▶ If children are ordering the same menu items as adults, please count them as adults when making the reservation.
▶ Each group is allotted 50 minutes per seating.
▶ Unfortunately, we are unable to respond to inquiries regarding allergies specified during booking; those with concerns are encouraged to contact us via Instagram DM.
▶ We cannot accommodate vegan or vegetarian requests.
▶ Adults must order meals for their respective group sizes.
▶ Customers wishing to use ANATAE gift vouchers must answer question number 3 in the form.

※ Reservations here are only accepted for the Shimizu branch.
Those wishing to visit the Arashiyama Honten, Fushimi Inari, or Pontocho branches should select the appropriate option from the tabs above.
Inquiries via Instagram:
https://www.instagram.com/kyotoitsukichaya