TableCheck introduces WhatsApp Marketing, a new feature that allows restaurants to connect with diners instantly through booking confirmations, reminders, and targeted promotions. With more than 3 billion active users worldwide*, WhatsApp is particularly popular in Southeast Asia, making it an essential channel for restaurants to engage guests where they already spend their time.

Instant connections. Measurable results.

WhatsApp sees a 98% open rate* and over 3 billion active users worldwide*. Now, with TableCheck, restaurants can reach diners directly in this trusted channel and measure every interaction.

Key benefits for restaurants include:

• Reduce no-shows – automated reservation confirmations and reminders

• Engage guests with promotions – personalized campaigns for seasonal menus or special offers

• Schedule recurring messages – target different customer segments based on tags

• Communicate in multiple languages – reach diverse audiences effectively

• Track engagement – monitor performance and optimize campaigns

• Lower messaging costs – save on communication expenses compared to SMS

From reservation reminders and guest surveys to waitlist notifications and special offers, WhatsApp Messaging keeps restaurants connected with guests before, during, and after every visit — driving engagement, reducing no-shows, and filling seats faster.

Restaurants can create text and image-based messages using a no-code interface that mirrors TableCheck’s existing EDM marketing setup. WhatsApp charges apply per message based on content, and templates are typically approved within 24 hours.

Why now?

Across Asia, WhatsApp is a vital communication channel for both diners and restaurants. Compared to SMS, it is more cost-effective and highly engaging — while SMS open rates average 20–30%, WhatsApp messages see a 98% open rate*1. 

By integrating WhatsApp directly into TableCheck, restaurants can meet diners where they already are, reduce costs compared to SMS, and gain richer insights into customer engagement.

Switching from SMS to WhatsApp can also help our restaurants to reduce messaging costs by up to 80%*, helping restaurants save on operational expenses while connecting with diners where they already spend their time.

Start connecting with guests today

WhatsApp Marketing is now available on TableCheck. Book a demo today to see how it can help your restaurant drive engagement, reduce no-shows, and fill more seats.

Sources (*)

1: WhatsApp
2: Exploding Topics, 2026
3: Based on a simulation for a medium-sized restaurant in Singapore sending 850 messages per month (800 reservation messages + 50 promotions). SMS cost: $0.05/message; WhatsApp cost: $0.008/message. Estimated monthly savings: $42.50 – $6.80 = $35.70 (~84%). Actual savings will vary by market and message volume.

About TableCheck

TableCheck is a Japan-founded restaurant-tech company operating under the mission “Dining Connected — connecting restaurants and customers worldwide.” By leveraging technology, it aims to realize next-generation hospitality. Its main services include a reservation and customer management system for restaurants and a consumer-facing restaurant search and reservation portal. By providing real-time seat availability information 24 hours a day, seven days a week, TableCheck supports better dining experiences for both restaurants and customers.