※Please arrive at the store at least 5 minutes before your reserved time.※
▶ Due to reservations made by other customers, if you arrive more than 10 minutes past your reserved time, your reservation will be automatically canceled.
※During busy periods, it may be difficult to get through on the phone; please ensure you arrive on time.※
▶ Cancellations made within 24 hours of the reserved time will incur a 100% cancellation fee.
▶ Cancellations can only be requested via the reservation email; please cancel through that email.
▶ Please note that reservations cannot be made after 5 PM the day prior.

Payment at the store can be made in cash, by credit card, QR code payment, transportation IC cards, or electronic money.
▶ A credit card must be registered when making a reservation.
※ This is not a prepayment; a $200 charge is applied for credit verification purposes.
※ The deposit collected at the time of booking will be refunded after your visit (or if the reservation is canceled before the scheduled time).
▶ Payment using the registered card will not be completed; please settle the bill at the store on the day of your visit.
▶ For groups of 7 or more people, please make separate reservations for groups of 3 and 4.
▶ For groups of 5–6 people, seats may be separated.
▶ If children are ordering the same menu items as adults, please count them as adults in your reservation.
▶ Each group is allowed to use their table for 50 minutes.
▶ Unfortunately, we cannot respond to inquiries regarding allergies submitted during the reservation process; those with concerns are encouraged to contact us via Instagram DM.
▶ We cannot accommodate vegan or vegetarian requests.
▶ Adults must order one meal per person.
▶ Customers wishing to use ANATAE gift vouchers must answer question number 3 in the reservation form.

※ Reservations accepted here are only for the Shimizu store.

Inquiries via Instagram:
https://www.instagram.com/kyotoitsukichaya